Returns & Refunds

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be unused, in its original condition, with all tags attached, and in its original packaging. Proof of purchase or your order confirmation is required.

How to Return an Item

To initiate a return, please contact us at shop@vaegar.com within 30 days of receiving your order.

Please include:

• Your order number
• The item(s) you wish to return

We will provide return instructions. Please do not send items back without contacting us first.

Returns must be sent using a shipping carrier of your choice. Once your return has been received and inspected, we will process your refund.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping.

Vaegar does not provide prepaid return labels.

Alternatively, online purchases may be returned free of charge to our partner store during opening hours:

VAEGAR c/o Trésorie
Fredrikinkatu 18
00120 Helsinki
Finland
Phone: +358 41 314 4380

For current opening hours, please visit www.tresorie.shop.

Original shipping charges are non-refundable.

Unclaimed or Undeliverable Shipments

If an order is returned to Vaegar because it was unclaimed, the shipping address provided was incorrect or incomplete, the recipient could not be reached, delivery was refused, or delivery could not be completed for reasons beyond our control, the order will be considered an undeliverable shipment.

Original shipping charges are non-refundable.

Any return shipping charges, carrier fees, customs charges, duties, taxes, or other costs incurred by Vaegar as a result of the returned shipment may be deducted from the refund, where permitted by applicable law.

If the customer wishes to have the order shipped again, a new shipping charge must be paid before the order is resent.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged during transit, or you have received the wrong item, please contact us as soon as possible.

Email shop@vaegar.com with your order number and photographs of the item. We will assess the issue promptly and work with you to find an appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shop@vaegar.com.

 

These policies do not affect any mandatory consumer rights that may apply under the laws of your country of residence.